Refund policy

 

The following criteria/requirements must be met in order for a return to be completed:

1. All goods must be returned within 30 days of the sales transaction and are subject to pre-approval and pre-authorization, at Redwood Distribution’s sole discretion. Redwood Distribution grants no rights to returns, all sales are final; however, Redwood Distribution may, in its sole discretion agree to a return, which must be pre-authorized and pre-approved by Redwood Distribution.
2. Freight is non-refundable.
3. Goods must be new, unused, and contain all original packaging and accessories. All items are subject to a restocking fee, to be determined at Redwood Distribution’s sole discretion at the time of the return.
4. All returns must have a matching sales invoice.
5. Pre-approved and pre-authorized returns may be made in person to the Redwood Distribution location from which the goods were purchased; via pre-arranged and pre-approved pick-up by an authorized Redwood Distribution company vehicle; or returned via pre-authorized and pre-approved return with freight pre-paid and the return authorization number(s) must appear on all cartons.
6. Special orders (e.g., Made-to measure covers, liners, handrails) cannot be returned.
7. Other restrictions may apply and are subject to change at Redwood Distribution’s sole discretion.

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